FREQUENTLY ASKED QUESTIONS
At Multimartstore, we make every effort to ensure that the products displayed on our website accurately represent the items you will receive. However, please note that due to variations in lighting, monitor settings, and manufacturing processes, there may be slight differences between the product images and the actual items.
We strive to provide accurate product descriptions and high-quality images to give you a clear understanding of the products before making a purchase. If you have any specific concerns about a product or would like additional information, please don't hesitate to contact us. We're here to assist you and ensure your satisfaction with every purchase.
At Multimartstore, your sales receipt will be sent to the email address you provided during the checkout process. You can also access your sales receipt by logging into your account on our website and navigating to the "Order History" or "My Orders" section. From there, you can view and download your sales receipts for your records. If you need any assistance locating your sales receipt or have any questions, please feel free to contact our customer support team, and we'll be happy to help.
Contacting Customer Support: Reach out within [number] days of receiving your order, providing details via email, phone, or WhatsApp.
Receiving Return Authorization: Obtain a return authorization number and detailed instructions from our support team upon your request.
Packaging the Item: Securely package the item with original tags and accessories; for damaged items, include a clear photo as proof.
Shipping the Item Back to Us: Return the package via trackable shipping; customer usually bears return shipping unless item is defective.
Including Photo Proof (If Applicable): Include a clear photo of damage for quicker processing of returns due to damage or defects.
Receiving Refund or Exchange: After receiving and verifying the item's condition, we'll process your refund or exchange promptly.
We regularly update our inventory, but restocking depends on product availability from our suppliers. While we strive to replenish items promptly, some may take longer due to various factors. We appreciate your patience and suggest checking back periodically or contacting our customer support for updates on specific items.
We ship exclusively within Pakistan, ensuring security by verifying orders, especially if flagged as potentially fraudulent. While we accommodate orders from remote areas, we may verify details before shipment for seamless delivery. You can specify your shipping address during the checkout process, and we'll ensure that your order is delivered accurately and promptly. For any special shipping requirements or assistance, contact our customer support team. We're dedicated to ensuring your order reaches you wherever you are in Pakistan.